Return Policy – Dubai-Parts.com
Effective Date: 1st February 2025
At Dubai-Parts.com, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, you may return the item within 14 days from the date of purchase under the following conditions:
Return Eligibility
- The item must be unused, in its original packaging, and in the same condition as received.
- Items that are damaged, altered, or missing parts due to customer mishandling will not be accepted.
- Proof of purchase (invoice or order confirmation) is required for all returns.
Non-Returnable Items
- Electrical parts, sensors, and ECU modules are non-returnable once installed.
- Special-order and clearance items are final sale and cannot be returned.
Return Process
- Initiate a Return: Email us at amire.auto@gmail.com with your order details and reason for return.
- Approval & Instructions: Once approved, we will provide the return shipping address.
- Return the Item: Ship the product to AL IBDAA AL MUTAMAYEZ, Sharjah, UAE within the return period.
- Inspection & Refund: Once we receive and inspect the item, refunds will be processed within 7-10 business days via the original payment method.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.
- We recommend using a trackable shipping service to ensure safe return delivery.
For any questions or assistance, feel free to contact us at amire.auto@gmail.com.
Dubai-Parts.com reserves the right to update this policy at any time.