Return Policy

14-Day Guarantee

All parts sold on Dubai-Parts are covered by a 14-day guarantee. If the item is found to be defective within 14 days of receiving it, we will provide a full refund for the purchase price. However, please note that shipping costs are non-refundable.

Return Conditions

Returns will only be accepted if the item is defective or significantly different from the description provided. Returns will not be accepted for items purchased for the purpose of diagnosing vehicle issues.

Pre-Purchase Inquiries

Before purchasing, we strongly recommend that you verify the fitment of the part for your vehicle by consulting with your local dealer or an independent source. Please reach out to us with any questions prior to bidding or purchasing.

Return Shipping Costs

The customer is responsible for return shipping costs. If the item is defective and a refund is processed, the purchase price will be refunded, but shipping costs will not be refunded.

Labor Fees

We are not responsible for any labor costs incurred during the installation or removal of any parts purchased from us.

Restocking Fee

A 20% restocking fee will apply to all returned items that are non-wanted or have incorrect fitment. Buyers are fully responsible for ensuring that the part fits their vehicle before purchase.

Condition of Returned Items

The item must be returned in its original, unaltered condition. If the item has been tampered with (e.g., warranty seals broken or paint marks disturbed), no return or refund will be accepted. In such cases, the buyer will be responsible for the return shipping.

No Returns or Refunds

If an item is marked as "No Returns" or "No Refunds" in the description, the buyer acknowledges and agrees that no returns or refunds will be processed under any circumstances.

By purchasing from Dubai-Parts, you agree to the terms and conditions of this return policy.

Wholesale & Bulk Buyers - Contact Us for Exclusive Pricing

Thank you for your interest in our products. We offer special pricing for wholesale and bulk buyers. If you are interested in purchasing BMW and Mercedes-Benz parts, we have an extensive inventory of engines, mechanical parts, body parts, and more—covering models from 1995 to 2025.

Why Choose Us:

Thousands of Genuine Parts: We offer a wide range of BMW and Mercedes-Benz parts in excellent condition, including engines, mechanical components, and body parts.

Competitive Wholesale Pricing: Get exclusive prices on bulk purchases and wholesale orders.

Fast Response: Our team will get back to you promptly to provide you with detailed information on available parts and pricing.

How to Contact Us:

For more information or to request a wholesale or bulk pricing quote, please reach out to us via:

WhatsApp: +971553304312

Email: amire.auto@gmail.com

We look forward to partnering with you!

Delivery Costs & Shipping Information

At Dubai-Parts, we are committed to providing fast and reliable delivery for all orders, both within the UAE and internationally. Below is a breakdown of our delivery costs:

Delivery within the UAE:

Small Items: Delivery charges for small items start at 27 AED.

Large Items: Delivery charges for larger items range from 100 AED to 350 AED, depending on the size, weight, and delivery location.

Middle East Delivery: We also offer affordable and fast delivery across the Middle East, with shipping costs for 4-cylinder to 8-cylinder engines ranging from 600 AED to 800 AED. Delivery time for these engines is just 7 working days.

International Deliveries:

We provide international shipping for all our parts and engines via FedEx. This ensures that your order is delivered quickly, securely, and with peace of mind.

You can easily track your order in real-time through FedEx’s tracking system, giving you full transparency and convenience throughout the shipping process.

Why Choose FedEx for International Shipping?

Fast & Reliable: With FedEx, you can expect fast delivery and efficient service, no matter your location.

Peace of Mind: Your parts and engines are handled with care, and you'll have access to real-time tracking to monitor your order every step of the way.

If you have any questions or need more information about shipping costs or delivery times, please feel free to contact us via email or WhatsApp.

14-Day Guarantee

All parts sold on Dubai-Parts are covered by a 14-day guarantee. If the item is found to be defective within 14 days of receiving it, we will provide a full refund for the purchase price. Please note that shipping costs are non-refundable under all circumstances.

Return Conditions

Returns will only be accepted if the item is:

Defective or

Significantly different from the description provided.

Returns will not be accepted for items purchased for the purpose of diagnosing vehicle issues. Please ensure the part fits your needs before making a purchase.

Pre-Purchase Inquiries

Before purchasing, we strongly recommend verifying the fitment of the part for your vehicle. Please consult with your local dealer or an independent source to ensure compatibility. Feel free to contact us with any questions before placing your order.

Return Shipping Costs

The customer is responsible for all return shipping costs. If the item is defective and a refund is processed, the purchase price will be refunded, but shipping costs (both original and return) will not be refunded.

Labor Fees

We are not responsible for any labor costs incurred during the installation, removal, or diagnostic processes of parts purchased from us. Any labor charges are solely the responsibility of the customer.